Experiencing an "Internet Connection Error: Read Error" in QuickBooks Payroll can be frustrating, especially when you're trying to process payroll for your employees. This error occurs when QuickBooks encounters issues connecting to the internet, preventing payroll updates and transactions.
If you're facing this issue, don’t worry! This guide will walk you through the causes and solutions to fix the error. You can also call QuickBooks Payroll Support at 1.855.738.2891 for immediate assistance.
Common Causes of QuickBooks Payroll Internet Connection Error
- Invalid Security Certificate – Outdated or missing security certificates can block QuickBooks from connecting.
- Network Timeouts – Slow or unstable internet can cause QuickBooks to lose connection.
- Firewall or Antivirus Restrictions – Security software may be blocking QuickBooks.
- Incorrect System Date & Time – If your computer’s date and time are incorrect, it can interfere with secure connections.
- Multi-User Mode Conflicts – Trying to send payroll data in multi-user mode can cause connection errors.
Steps to Fix QuickBooks Payroll Internet Connection Read Error
Step 1: Update QuickBooks and Payroll Tax Tables
- Open QuickBooks and go to the Employees menu.
- Select Get Payroll Updates and check the box for Download Entire Update.
- Click Update and restart QuickBooks after the process is complete.
Step 2: Check Internet Connection Settings
- Open Internet Explorer (QuickBooks uses its settings).
- Click on Tools > Internet Options > Advanced.
- Scroll down to Security and ensure that TLS 1.2 is checked.
- Click Apply and restart your computer.
Step 3: Configure Firewall and Antivirus
- Open Windows Firewall from the Control Panel.
- Select Allow an app through Windows Firewall.
- Ensure QuickBooks and Payroll services are allowed.
- If using an antivirus, add QuickBooks as an exception.
Step 4: Switch to Single-User Mode
- Click on the File menu in QuickBooks.
- If Switch to Single-User Mode is an option, select it.
- Try running payroll again.
Step 5: Verify System Date & Time
- Right-click on the clock at the bottom-right corner of your screen.
- Select Adjust Date/Time and make sure it’s correct.
- Restart QuickBooks and try payroll again.
Step 6: Reinstall QuickBooks Security Certificate
- Locate QuickBooks.exe on your computer.
- Right-click and select Properties > Digital Signatures.
- Click on Details > View Certificate > Install Certificate.
Step 7: Perform a Clean Install of QuickBooks
- Uninstall QuickBooks from the Control Panel > Programs & Features.
- Download the latest version from the Intuit website and reinstall it.
- Reactivate payroll services and check for updates.
Need More Help? Call QuickBooks Payroll Support at 1.855.738.2891
If you’ve tried these steps and still face the issue, don’t hesitate to call QuickBooks Payroll Support at 1.855.738.2891. Our experts are available 24/7 to help you resolve the error quickly and ensure your payroll runs smoothly.